TERMS, CONDITIONS & POLICIES OF MELO ART ATELIER
Editorial transparency, legal rigor, and artisanal care. Here you will find all directives governing physical collectible purchases, bespoke illustration commissions, and the strict protection of your personal data under EU and Portuguese law.
TERMS OF SALE & SHIPPING CONDITIONS
Artisanal Production & Studio Care: All physical items from Melo Art (including 3D artoys in plant-based Bio-PLA, 300gsm Fine Art prints, author postcards, vinyl stickers, and lapel pins) are finished by hand in Aveiro. Shipments include drop-resistant packaging without single-use plastics, stay-flat cardboard backing, and botanical lavender touches.
1.1 Handling & Dispatch Turnaround
Standard inspection, packaging, and dispatch time is 3 to 5 business days following payment verification. Hand-painted or varnished pieces may require up to 48 additional hours for proper curing, communicated via email.
1.2 Couriers & Tracked Delivery
All parcels are dispatched via tracked postal service or express courier with full tracking. As soon as the package is processed, the buyer receives a tracking code to follow parcel transit in real time.
1.3 Undelivered Parcels & Incomplete Addresses
It is the client's responsibility to provide an accurate, complete postal address. In case of return to sender due to wrong address or failure to collect within courier holding periods, reshipping charges will be billed to the buyer.
RIGHT OF WITHDRAWAL, RETURNS & TRANSIT DAMAGES
14-Day Statutory Cooling-Off Period
Consumers hold the statutory right to withdraw from contracts within 14 calendar days of parcel receipt without stating any reason, applicable to standard non-bespoke stock.
Custom-Made Goods Exception
Under EU consumer directives (Directive 2011/83/EU), the right of withdrawal does not apply to goods made to customer specifications or personalized pieces (e.g. custom Melo Pet portraits or engraved artwork).
Transit Damage Reporting Protocol
If your parcel arrives visibly damaged, take photos of the box exterior prior to opening and of the damaged contents. Notify the studio within 48 hours to claim insurance and dispatch a replacement free of charge.
▶ HOW TO INITIATE A RETURN (STEP BY STEP)
- [PASSO 01] Formal Notice Email info@meloartx.com with your order ID and a clear declaration of withdrawal.
- [PASSO 02] Secure Packaging Items must remain unused, seals intact, in original packaging with corner protectors.
- [PASSO 03] Tracked Return Ship the parcel with tracking to our Aveiro studio. Return shipping charges are borne by the customer.
- [PASSO 04] Payment Reversal Following physical receipt and inspection (within 48h), we issue a full refund to the original payment method.
ILLUSTRATION COMMISSIONS & INTELLECTUAL PROPERTY
3.1 Moral & Exploitation Rights Ownership
All original artwork, illustrations, character designs, and concepts created by Melo Art remain the inalienable moral property of artist Melina Amarilla (Melo). Commissioning an artwork grants the buyer an agreed usage license, but does not transfer copyright or original master ownership.
Personal home display and social sharing with creator credit (@meloart.pt) is warmly welcomed. Commercial resale, merchandising without license, or NFT minting is strictly prohibited.
Governed by formal licensing contracts detailing print runs, media usage (packaging, book covers, editorial publication), and territorial distribution.
3.2 Creative Methodology & Revision Rounds
To ensure artistic harmony and timely delivery, every commission follows three distinct development phases:
- Phase 1 (Rough Concept Sketch): Validation of posture, composition, and visual narrative. Includes up to 2 rounds of structural adjustments.
- Phase 2 (Linework & Color Palette): Finalization of ink work and botanical hues. Minor color tweaks included.
- Phase 3 (Final Art & Asset Delivery): Master exports in 300 DPI CMYK and sRGB (TIFF, Vector PDF, transparent PNG). Major structural revisions at this stage incur a 30% reworking fee.
3.3 Studio Portfolio & Public Display
The studio reserves the right to exhibit commissioned artwork across its portfolio and channels, unless a formal Non-Disclosure Agreement (NDA) has been agreed upon.
At Melo Art, we strictly reject generative AI in final commissioned art. Every piece is drawn freehand with human soul, care, and analog feeling.
PRIVACY POLICY & GDPR COMPLIANCE
Melo Art studio adheres strictly to the General Data Protection Regulation (EU GDPR 2016/679). We practice absolute transparency: collecting only what is strictly necessary to fulfill your orders.
▶ What data do we collect and why?
- Name & Contact: To identify the parcel recipient and send dispatch notifications.
- Shipping Address: Provided exclusively to postal carriers to perform physical delivery.
- Tax ID (NIF / VAT Number): Mandatory for issuing legal tax invoices under European fiscal laws.
- Pet Photos & Visual References: Provided voluntarily during briefing solely to inform the painting.
▶ Partilha Estrita & Prestadores de Services
Melo Art never sells or trades your personal data with advertising networks. Data is shared solely with strictly necessary operational partners:
- CTT - Correios de Portugal, S.A. (transporte e entrega física)
- Plataformas de Pagamento Seguro (SIBS MB WAY / Stripe EU com encriptação TLS 256-bit)
- Autoridade Tributária e Aduaneira (comunicação fiscal obrigatória)
Exercise Your Data Subject Rights
You may at any time request access, rectification, portability, or complete deletion of your records from our systems.
COOKIES, DISPUTE RESOLUTION & COMPLAINTS
We only use strictly necessary technical cookies to keep your shopping basket persistent and privacy-friendly anonymized analytics with zero invasive trackers.
Em cumprimento do Decreto-Lei n.º 74/2017, disponibilizamos o acesso à plataforma oficial do Electronic Complaints Portal para resolução formal de qualquer insatisfação no fornecimento de bens ou serviços.
In case of consumer dispute, European consumers may submit claims via the EU Online Dispute Resolution platform or CNIACC arbitration.
ATELIER FREQUENTLY ASKED QUESTIONS
Clear, transparent answers to frequent inquiries about commissions, rights, and fulfillment.
Have a specific contractual or licensing question?
If you represent a publisher, have a corporate campaign, or require bespoke runs with specific customs needs, reach out directly.